Why your Disaster Recovery shouldn’t stop with backups

When you’re building resilience into your business, disaster recovery should be a key part of your strategy.

According to the London Chamber of Commerce and Industry, 42% of companies experiencing disasters like fire, flood, or a malicious attack will never recover. That’s why more businesses than ever – in Scotland and beyond – are turning their attention to continuity.

But there’s a problem. Not all disaster recovery is the same – and if your strategy is no more than offering a musty back office and slow WiFi, you can only hope to mitigate, not eliminate, your risk.

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Effective disaster recovery and true resilience is more than backups. It’s everything your people need to be at their best.

The fundamentals of disaster recovery

At the baseline, disaster recovery allows you to continue doing business, even in the event of disaster or should your primary systems and physical space become unavailable. Today, there are more reasons than ever to include this safeguard in your resilience strategy.

Natural disasters, fires and accidents remain a cause of concern – but one that largely depends on your geographic location. Meanwhile, today’s political, cultural and technological landscape means the threats are more wide-reaching. It’s everything from terrorism to large-scale cyber attacks that can cripple your infrastructure.

Of course, prevention is your best approach wherever possible. But there’s always space for the unexpected and uncontrollable – and that’s where disaster recovery comes in.

Your most basic disaster recovery plan should include:

  • Physical space where your teams can work (in some instances, this is remotely from home)
  • All the hardware and software your people need to stay productive
  • Internet service provider connectivity

But while these are vital ways to keep your business resilient in the event of disaster, they’re just the beginning.

What does good resilience and recovery really look like?

If you broke your leg, you wouldn’t count using crutches as full recovery. But, when it comes to business, a number of disaster recovery plans stop short of what a full recovery really looks like.

If your plan only accounts for the baseline requirements of disaster recovery, your employees can end up working with their hands tied for days, even weeks on end.

True resilience is business as usual – not just access to space and systems, but all the things your people need to thrive.

1: A fast transition

When disaster strikes, the clock starts ticking. Every hour until you’re operational again comes with a bottom line cost and potentially irreversible impact on service and reputation.
Effective disaster recovery moves fast, giving every member of your team clear, specific instructions on their role and next steps. These could include:

  • Assigning non-critical staff to work from home
  • Moving key team members to an alternate location

Ideally, services will all be configured to make the transition as seamless as possible for your people. This could include WiFi that’s configured to the passwords people already have saved on their devices, or workstations that present a familiar interface.

2: Access to everything

During the process of recovery, it’s no good if people are forced to make do with a limited number of applications or restricted access to data. This is where your backup and redundancy strategy comes in.

Whether your business critical applications are deployed locally or in the cloud, it’s vital that a recent, up-to-date backup is available whenever and wherever people may need it. Continuous data protection tools can take incremental backups whenever your data changes, guaranteeing that teams will always be working with the right information.

Meanwhile, phone access remains a crucial tool, even in our data-driven age. Most VoIP services allow for instant re-routing, so inbound and outbound calls still work using the same telephone number as usual. This minimises the impact on your people and customers alike.

3: An inspiring environment

When your employees are dealing with a disaster, it’s more important than ever that you keep them engaged, enthusiastic and motivated. A poorly-maintained, cramped office that’s rarely used just won’t cut it.

As you choose a disaster recovery suite, treat it with the same diligence you would your main office. From good coffee to convenient amenities, it’s the little things that really count – and keep people productive.

4: Resolving the real problem

Finally, giving your employees a workstation, internet connection and access to their usual tools and data will always be a temporary measure. An effective disaster recovery plan should always be focused on the ultimate goal of restoring normality. Anything else is just bridging the gap.

If you run your IT in-house, assign specific roles for every member of the team during a crisis. This will help you spread people across two areas – keeping you operational and solving the underlying problem. If you work with a third-party IT provider, expect robust SLAs that set clear expectations for investigating and resolving major issues.

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A comprehensive disaster recovery plan
to protect your operations, your data and your business

IT is the world’s greatest enabler. For businesses, technology empowers operations and has become every bit as crucial as electricity and office space. But that presents a huge risk. When a disaster like flood or fire strikes, your entire business can grind to a halt – with severe implications for your reputation and your bank balance.

Consider IT’s disaster recovery services minimise your risk with one simple goal: giving you business continuity, even in the most unexpected circumstances. With a full clone of your infrastructure as well as access to a high-quality Disaster Recovery Suite, you’ll always have the technology, connectivity and physical space you need to do business.

What is your plan in the event of a disaster?

Get in touch now to start your plan for business continuity.

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Disaster Recovery Suite

We have desks, meeting rooms in a beautiful suite, overlooking the Water of Leith . The entire floor is dedicated to your use. Glass windowed meeting rooms within your temporary office – if that doesn’t take your fancy there are many worthwhile coffee shops and restaurants within a minute or two walk.

Your team will be welcomed with bacon rolls and coffee – ongoing freshly ground beans guaranteed. Our onsite staff will assist staff with any queries about getting straight back to tending to your business.

Structured disaster recovery that minimises disruption and downtime

When disaster strikes, time is of the essence. Working with Consider IT, you’ll get a structured plan for what to do in those crucial first hours – and a way to get back to business sooner.

1. Let us handle the crisis

When you call or raise a ticket, we’ll immediately set your plan in motion. We’ll inform your teams via SMS, email and phone, assigning non-critical staff to work from home and telling your key team members head to the Consider IT offices.

2. Fast setup

Staff working from home receive instructions on logging into their virtual terminal and receive regular updates. Staff that arrive at our Disaster Recovery suite are given key-fobs, kitchen access and full instructions on accessing your data and systems. Meanwhile, WiFi just works – with the same login details as your office, tablets and mobiles connect automatically.

3. Phone re-routing

If you use our VoIP services, phones will be on our disaster recovery desks and ready to use. With instant re-routing, you’ll start receiving inbound calls from your customers at your usual number, while employees can make outbound calls from the same line.

Talk to our team about disaster recovery now.

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