Coronavirus Announcement: Business Continuity Plan

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This page will be updated regularly as the situation changes.

Page Last Updated: Friday, 27/03/2020 at 8:15pm.

As you no doubt are aware, the current novel coronavirus (COVID-19) outbreak, which began in December 2019, presents a significant challenge for the entire world. In the event of the outbreak worsening, or a severe prolonged pandemic, the response will escalate. During this phase, the pressures on services and wider society may start to become significant and clearly noticeable.

It is almost inevitable that the UK Government will require businesses to force staff to work from home.

As part of Consider IT’s Disaster Recovery and Business Continuity plans, we are well prepared for allowing our own staff to work from home at very short notice.

Should we need to work from home, client site visits will, unfortunately, have to be cancelled or postponed. You will receive formal notification of us activating our Pandemic Business Continuity Plan, potentially with little notice.

Updates:

[16/03/2020 @ 09:30am]
We have now implemented the second stage of our Business Continuity Plan for pandemics. 50% of our workforce will now work from home until further notice. All site visits have now been postponed and we’ll be in touch regarding this on an individual basis. Site visits deemed critical will be decided on a case-by-case basis. Drop-offs of hardware etc. will be decided on a case by case basis.

[16/03/2020 @ 11:30am]
Please be aware that we are seeing unprecedented ticket volume, specifically clients looking to make changes to their home working setup or squash issues. In some cases, clients are ordering laptops and other hardware. Stock levels of laptops have dwindled and we are doing everything we can to source appropriate hardware. Please bear with us whilst we prioritise the incidents. It may be that your support times increase slightly over this busy time.

[23/03/2020 @ 11:00pm]
The UK and Scottish Government have instructed people to stay in their homes. From this evening people must stay at home except for shopping for basic necessities, daily exercise, any medical need and travelling to and from essential work. Consider IT staff are classed as Category 3 key workers, but we will only be attending site in genuine emergencies. One member of staff being unable to work is not an emergency. Minor inconveniences or delays in your working as a result of working-from-home are not emergencies. Please respect our necessary decision to avoid site visits for the sake of our, and your staff’s, health.

[27/03/2020 @ 8:15pm]
We are seeing the influx of support requests reduce back to normal levels. Almost all clients are now working from home where possible. Site visits are still cancelled/postponed with the exception of emergency cases. Responding to site visits is solely at our discretion and the safety your and our staff remains the priority.

 

 

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