Jun 19

We have noticed a large number of calls yesterday and today in relation to users on Windows 7 where the computer sits stuck on a “Starting Windows” page. The common denominator between all of these incidents is that the computers had AVG Anti-Virus installed.

Whilst we wait on AVG getting back to us with news on this issue we have been resolving these incidents by booting the computers in to Safe Mode, un-installing AVG completely, then booting back into Windows in normal mode before reinstalling AVG.


This is not the first time Anti-Virus programs have caused catastrophic issues with Windows PCs. In April 2010 a McAfee pushed out an update that caused a false positive identification, and incorrect deletion, of the critical Windows system file svchost.exe.

Sep 26

The Shell Shock security flaw could be bigger than Heartbleed.

A serious security flaw recently discovered in the Bash command-line shell application has been nicknamed “Shell Shock”.

Bash, an acronym for Bourne Again Shell, is a command-line shell application that allows users to issue commands to launch programs, features and make changes by typing text into a console. It’s typically used by programmers and server administrators when making changes to their servers. Bash usually isn’t open to the general public nor made available to access over the Internet by unauthorised users, but Shell Shock changes that.

This isn’t a new vulnerability (although it’s only just been discovered),  in fact it’s been around for 20-25 years. It allows the user to manipulate “environment variables” to influence how the software responds and ultimately exploit the machine it is running on.

May 16

The support for Windows XP with Service Pack 3 ends 8th April 2014. If you’re running Windows XP with Service Pack 3 (SP3) after support ends, to ensure that you will receive all important security updates for Windows, you need to upgrade to a later version, such as Windows 7 or 8.

Aug 25

Consider IT are pleased to announce that we have now become authorised resellers of the Google Apps suite of communication and collaboration tools for businesses.  Google Apps brings simple, powerful communication and collaboration tools to organizations of any size – all hosted by Google to streamline setup, minimize maintenance, and reduce IT costs.

With Gmail (including Google email security, powered by Postini), Google Calendar, and integrated IM, users can stay connected and work together with ease. And, using Google Docs and Google Sites, which include word processing, spreadsheet, presentation and website creation tools, they can share files and collaborate in real-time, keeping versions organized and available wherever and whenever users work.

“The Google Apps Reseller program will help us provide Google Apps to users of businesses in Edinburgh and the surrounding areas.” Said Stuart Gilbertson, Managing Director, Consider IT.

Jan 19

Last year we moved from the Firefox browser to Google Chrome; and boy is it fast! One thing we have missed though is the ability to subscribe to various RSS feeds to get the latest news and updates from our various favourite websites. In Firefox, we could do this by just clicking on the RSS logo and asking Firefox to dock the feed onto the top navigation bar as shown here:

We really missed this functionality in Chrome, so asked our friend and the guy that actually pushed us to move over to Chrome (Steven McCullagh) if there was a plug-in available to add this feature onto Chrome. Well there is!

RSS Live Links is the plug-in of choice that lets you do almost the exact same things as the default Firefox options let you do.

Jan 13

Don’t Underestimate the Importance of Software Updates

One of the most important aspects of keeping your computer running properly, whether for home or business, is keeping the software updated including adding security patches when they are available.  Edinburgh IT support will tell you that whether you are living in the small fishing village of Cramford or on the coast at Gullane Bents you will surely be better off hiring a support person to take care of all of your computer needs and give you the security of knowing that they will keep your computer up to date on all software and security.

By using the services of an Edinburgh IT support system you will be sure to have constant updating and care of your computer systems for your home or business. 

Feb 17

WordPress were alerted to a problem where logged in users can peek at trashed posts belonging to other authors. If you have untrusted users signed up on your blog and sensitive posts in the trash, you should upgrade to 2.9.2.

If you use our WordPress Management service, your WordPress website will be updated this week. If not, simply log in to your wp-admin login area and click Upgrade WordPress.

Feb 15

At last! 3.2 is downloadable!

OpenOffice has now been released and boasts much faster start-up time than its predecessors. Not only does it start-up fast, but OpenOffice now lets you open and save files using Microsoft Office 2007’s “.docx” format giving you much easier access to files that have been saved on newer suites.

We believe it wont be long until you can run OpenOffice inside a web-browser, just like GoogleDocs.

OpenOffice 3.2 – can now be downloaded here for Windows, Mac and Linux.

Feb 02

Denmark’s recent Parliamentary decision means that as of April next year, all Danish state office communication will be sent in ODF format rather than Microsoft’s Office format.

According to, Helge Sander (A Science Minister) told Parliament “My ambition is that in the future we will only communicate using open standards…”

If you want to test out open standards to closed standards you can grab a copy of Open Office here.

Feb 01

Google has begun to phase out support for Internet Explorer 6.0. The Microsoft browser that is still widely (read: wrongly) used in a lot of big businesses today has been identified as the biggest risk in cyber attacks on the search engine. Google announced that certain services, like Google Docs, would not “work properly” within the browser.

Following Google’s revelations, the French and German governments advised their citizens to switch to a different browser until the hole had been closed. Around 20% of web users still use the nine-year old browser, including many UK government departments. The online campaign ie6nomore, supported by more than 70 web firms, says that because the browser does not support modern web standards it restricts what developers can do and is “holding the web back”.