IT Support

Jan 18

As of 1st April 2016, there will no longer be an Openreach modem installed for new FTTC connections. This means that when the Openreach engineer visits to switch you on with our service they will only do the jumpering activity at the local street cabinet and then close the job. This means you wont have to wait in on the engineer coming to your premise to install any equipment.

If you’ve decided to purchase your router and equipment through Consider IT, we’ll have it all preconfigured for you. If you’ve chosen for a site install, one of our technicians will still turn up on site at the pre-agreed time to get you online.

Openreach are running this as a pilot and will be holding regular review sessions to understand the highlights and lowlights of these kinds of installs.

Jun 19

We have noticed a large number of calls yesterday and today in relation to users on Windows 7 where the computer sits stuck on a “Starting Windows” page. The common denominator between all of these incidents is that the computers had AVG Anti-Virus installed.

Whilst we wait on AVG getting back to us with news on this issue we have been resolving these incidents by booting the computers in to Safe Mode, un-installing AVG completely, then booting back into Windows in normal mode before reinstalling AVG.

windows-starting

This is not the first time Anti-Virus programs have caused catastrophic issues with Windows PCs. In April 2010 a McAfee pushed out an update that caused a false positive identification, and incorrect deletion, of the critical Windows system file svchost.exe.

Jun 05

HMRC has turned its back on Microsoft after announcing the news that they plan to switch to Google’s cloud apps services.

First reported by The Register, 70,000 HMRC employees are dumping Microsoft’s productivity solutions in favour of the Google Apps service proudly boasted by the internet giant.

This means HMRC will be the first of the major UK governmental departments to make the switch away from Microsoft.

HMRCInterestingly, back in May 2013, MPs accused the internet giant of deliberately subverting its motto, “don’t be evil”, in order to pay less tax. It’s almost ironic that of all the government bodies to make the move to Google Apps it’s HMRC that’s doing so.

Infuriated members of the House of Commons Public Accounts Committee (PAC) lashed out at the company as one of its most senior executives insisted it was not “selling” advertising in the UK – but in low-tax Ireland instead.

Sep 26

The Shell Shock security flaw could be bigger than Heartbleed.

A serious security flaw recently discovered in the Bash command-line shell application has been nicknamed “Shell Shock”.

Bash, an acronym for Bourne Again Shell, is a command-line shell application that allows users to issue commands to launch programs, features and make changes by typing text into a console. It’s typically used by programmers and server administrators when making changes to their servers. Bash usually isn’t open to the general public nor made available to access over the Internet by unauthorised users, but Shell Shock changes that.

This isn’t a new vulnerability (although it’s only just been discovered),  in fact it’s been around for 20-25 years. It allows the user to manipulate “environment variables” to influence how the software responds and ultimately exploit the machine it is running on.

Feb 18

Edinburgh based IT Support company, Consider IT has achieved the internationally recognised ISO 9001 standard, establishing us as one of the leaders in our field.

This independent assessment was conducted by the leading Certification Body, the British Assessment Bureau and demonstrates Consider IT’s commitment to customer service and quality in delivery.

Consider IT has now earned the right to display the coveted British Assessment Bureau ISO 9001 certification mark to demonstrate its conformance to the standard.

ISO 9001 was first introduced in 1987 and requires organisations to demonstrate that they do what they say they do and that they have a quality management system in place to ensure consistency and improvement; leading to high levels of performance and customer satisfaction. Certified organisations are committed to continuous improvement and are assessed annually to ensure progress is being maintained.

Sep 24

At about 3:25pm yesterday (Monday 23rd September 2013), Google Apps suffered some service issues. Clients were noticing issues sending or receiving emails.

Google estimated that this issue affected less than 0.024% of the GMail user base.

Their team provided updates constantly every hour and at 7PM they confirmed the issue was much more widespread than first thought, affecting 50% of GMail users.

At 3AM this morning (24th September), Google confirmed that the issue was resolved and provided this statement:

As of 1600 Pacific Time, Gmail message delivery and attachment download is functioning normally for all users. We apologize for the duration of today’s event; we’re aware that prompt email delivery is an important part of the Gmail experience, and today’s experience fell far short of our standards.

May 16

The support for Windows XP with Service Pack 3 ends 8th April 2014. If you’re running Windows XP with Service Pack 3 (SP3) after support ends, to ensure that you will receive all important security updates for Windows, you need to upgrade to a later version, such as Windows 7 or 8.

Jan 20

Edinburgh IT Support company Consider IT reports a few of its clients were left without Internet this morning when BT suffered a major business broadband problem.

BT Business’ Twitter feed said the problem was fixed at 11.30 GMT, and advised users to restart their routers to get connected.

One user of TheRegister.co.uk posts:

Had this this morning.

At first, it was the ADSL Authentication failing on two ADSL2+ lines we have. That went away quite quickly, though, and has been replaced by a completely useless authenticated session that won’t shift traffic at all (literally, even a ping only hears silence). Both lines seem to be the same.

I switched us onto our emergency 3G stick which handles the traffic well for about a day before we hit limits, but the two business ADSL lines are still out of commission.

Sep 26

Consider IT is pleased to announce that we now offer VOIP solutions to all businesses in the Edinburgh area and beyond.

After a year of extensive testing with a handful of select clients, we are pleased to confirm we can offer a reliable, redundant, and exceptional quality telephone service.

Businesses in Edinburgh can now cut their telephone costs and reduce their long-term commitments with current analogue providers by switching to our VOIP service.

For more information, click onto our Edinburgh VOIP page here.

Aug 25

Consider IT are pleased to announce that we have now become authorised resellers of the Google Apps suite of communication and collaboration tools for businesses.  Google Apps brings simple, powerful communication and collaboration tools to organizations of any size – all hosted by Google to streamline setup, minimize maintenance, and reduce IT costs.


With Gmail (including Google email security, powered by Postini), Google Calendar, and integrated IM, users can stay connected and work together with ease. And, using Google Docs and Google Sites, which include word processing, spreadsheet, presentation and website creation tools, they can share files and collaborate in real-time, keeping versions organized and available wherever and whenever users work.

“The Google Apps Reseller program will help us provide Google Apps to users of businesses in Edinburgh and the surrounding areas.” Said Stuart Gilbertson, Managing Director, Consider IT.